Thank you for shopping with Golden Script. We are committed to providing a smooth, reliable, and transparent shipping experience for customers around the world. This Shipping Policy explains how we process, ship, and deliver orders placed through goldenscript.store.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Worldwide Shipping

Golden Script proudly offers Free Worldwide Shipping on all eligible orders.

We ship to customers in most countries and regions worldwide.

If we are unable to ship to your location due to carrier restrictions or local regulations, we will notify you as soon as possible and issue a full refund if necessary.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

For standard products, orders are typically processed within 1–2 business days.

For personalized jewelry, additional production time may be required before shipment to ensure each item is carefully crafted according to your customization.

Once your order has been prepared, it will be handed over to one of our trusted shipping partners.

3. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates only and may vary depending on:

• Destination country
• Customs clearance
• Local postal services
• Weather conditions
• Peak holiday seasons
• Carrier delays
• Other unforeseen circumstances beyond our control

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

If tracking is available for your shipment, the email will include your tracking number and tracking information so you can monitor your package throughout delivery.

Please allow up to 48 hours for tracking information to become active after shipment.

5. Shipping Partners

To ensure reliable worldwide delivery, we work with reputable international logistics providers and local delivery carriers.

The shipping carrier may vary depending on your destination and the most efficient delivery option available.

6. Shipping Costs

Free Standard Shipping is provided on all eligible orders worldwide.

There are no additional shipping charges unless optional expedited shipping services are offered and selected during checkout.

Any applicable taxes, customs duties, or import fees imposed by your local government remain the responsibility of the customer where required by law.

7. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other government-imposed fees depending on your country's regulations.

These charges are determined by your local customs authority and are not included in the purchase price unless otherwise stated.

Golden Script is not responsible for customs delays or additional import charges imposed by local authorities.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

• Recipient name
• Shipping address
• Postal/ZIP code
• Phone number
• Email address

Golden Script cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before the order is shipped.

9. Lost or Delayed Shipments

If your shipment is delayed beyond the estimated delivery period, please contact our customer support team.

If a package is confirmed lost by the shipping carrier, we will provide either:

• A replacement order, or
• A full refund

Each case will be reviewed individually to ensure the best possible resolution.

10. Delivered but Not Received

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.
• Asking household members or neighbors.
• Contacting your local delivery carrier.
• Waiting up to 48 hours, as some carriers mark packages as delivered before final drop-off.

If you still cannot locate your package, please contact us and we will assist you in investigating the issue.

11. Damaged Packages

If your order arrives damaged during transit, please contact us within 7 days of receiving your package.

Please provide:

• Your order number
• Photographs of the damaged product
• Photos of the shipping packaging
• A brief description of the issue

After review, we will arrange an appropriate solution, which may include a replacement or refund.

12. Multiple Shipments

For operational efficiency, orders containing multiple items may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers and your items may arrive on different dates.

You will not incur any additional shipping charges.

13. Order Changes

If you need to modify your shipping address or order details, please contact us as soon as possible after placing your order.

Once an order has entered production or has been shipped, changes may no longer be possible.

14. Delivery Responsibility

Ownership and responsibility for purchased products transfer to the customer once the order has been successfully delivered to the shipping address provided during checkout.

15. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us.

Golden Script

Website: https://goldenscript.store

Email: support@goldenscript.store

Phone: +1 604 816-2122

Business Address:
964 32nd Ave W
Vancouver, BC V5Z 2K2
Canada

16. Policy Updates

Golden Script reserves the right to modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our Website.

We encourage customers to review this page periodically to stay informed about our shipping practices.

Thank you for choosing Golden Script. We appreciate your trust and are committed to delivering your personalized jewelry safely, efficiently, and with exceptional customer care.