Thank you for visiting Golden Script.

We are committed to providing exceptional customer service and ensuring every shopping experience is smooth, secure, and enjoyable. Whether you have questions about our personalized jewelry, your order, shipping, returns, or customization options, our Customer Support Team is always ready to assist you.

Customer Support

Our dedicated support team is available to help with:

• Order inquiries
• Order status and tracking
• Personalized jewelry customization
• Product information
• Returns and refunds
• Shipping assistance
• Payment questions
• General customer support

We strive to provide prompt, friendly, and professional assistance to every customer.

Business Information

Store Name
Golden Script

Website
https://goldenscript.store

Email
support@goldenscript.store

Phone
+1 604 816-2122

Business Address
964 32nd Ave W
Vancouver, BC V5Z 2K2
Canada

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

Saturday
10:00 AM – 4:00 PM (Pacific Time)

Sunday & Public Holidays
Closed

Response Time

Our goal is to respond to all customer inquiries within 24 business hours.

During weekends, holidays, or peak shopping seasons, response times may be slightly longer. We appreciate your patience and will respond as quickly as possible.

Order Support

To help us resolve your request efficiently, please include the following information when contacting us regarding an order:

• Full Name
• Order Number
• Email Address used for the purchase
• Description of your inquiry
• Photos (if reporting a damaged or defective item)

Providing complete information allows our team to assist you more quickly.

Product Questions

If you have any questions before placing an order, we are happy to help with:

• Product specifications
• Materials and finishes
• Personalization options
• Ring sizing
• Care instructions
• Shipping information
• Estimated delivery times

Our team is committed to helping you choose the perfect personalized jewelry for yourself or as a meaningful gift.

Returns & Refunds

If you need assistance with a return or refund request, please contact us before sending any items back.

Our customer support team will provide:

• Return authorization
• Return instructions
• Eligibility review
• Refund status updates
• Replacement assistance

Please do not return products without first contacting our support team.

Shipping Assistance

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

Our team will gladly assist you with:

• Shipment tracking
• Delivery updates
• Lost package investigations
• Replacement requests
• Shipping-related questions

Privacy & Security

Your privacy is important to us.

Any personal information you provide when contacting Golden Script is handled securely and used only for customer service, order processing, and communication related to your purchase.

We do not sell or share your personal information with unauthorized third parties.

Our Commitment

At Golden Script, every piece of jewelry is designed to celebrate meaningful moments and lasting memories. We are committed to delivering not only beautifully crafted personalized jewelry but also exceptional customer care before, during, and after your purchase.

Your satisfaction is our highest priority, and we continuously strive to provide reliable service, secure shopping, quality craftsmanship, and worldwide delivery you can trust.

Thank you for choosing Golden Script. We look forward to serving you and helping you create jewelry that tells your unique story.