Welcome to Golden Script. We value your trust and are committed to providing high-quality personalized jewelry and an exceptional shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted for purchases made through goldenscript.store.

By placing an order with us, you acknowledge and agree to the terms outlined below.

1. Our 30-Day Satisfaction Guarantee

We proudly offer a 30-day return and refund policy for eligible items.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your order.

To be eligible for a return, your item must:

• Be returned within 30 days after delivery.
• Be unused or only minimally handled.
• Be in its original condition.
• Include all original packaging, accessories, and documentation.
• Not show signs of intentional damage, misuse, or improper care.

2. Free Returns

Golden Script provides free return shipping for eligible returns.

Once your return request has been approved, our customer support team will provide detailed return instructions.

Please do not return any item without first contacting us for authorization.

3. Refund Eligibility

You may qualify for a full refund if:

• You received the wrong item.
• Your order arrived damaged.
• Your item arrived with a manufacturing defect.
• The product was significantly different from its description.
• The package was lost during transit and confirmed by the shipping carrier.
• You are unsatisfied with your purchase and the returned item meets our eligibility requirements.

4. Personalized Products

Because many of our products are custom-made with names, initials, dates, or personalized text, they are created specifically for each customer.

However, your satisfaction remains our priority.

If your personalized item contains:

• Incorrect personalization caused by our production process
• Manufacturing defects
• Quality issues
• Shipping damage

We will gladly offer one of the following:

• A free replacement
• A full refund
• A partial refund when appropriate

If the personalization matches exactly what was submitted during checkout, returns for spelling errors provided by the customer may not be eligible for a refund.

Please carefully review all customization details before placing your order.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photos of the packaging if applicable

Our team will review your request promptly and provide an appropriate resolution.

6. Incorrect Items

If you receive an incorrect item, please notify us immediately.

After verification, we will arrange:

• A replacement at no additional cost, or
• A full refund if preferred.

7. Order Cancellation

Orders may be cancelled before production or shipment.

If production has not yet begun, a full refund will be issued.

Once a personalized item has entered production or has been shipped, cancellation may no longer be possible.

8. Non-Returnable Items

The following items may not be eligible for return:

• Personalized items containing customer-provided spelling errors.
• Products damaged due to misuse, accidents, or improper care.
• Items modified after delivery.
• Returns requested more than 30 days after delivery.

These limitations do not affect your statutory consumer rights where applicable.

9. Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your payment provider.
• Original shipping charges (if any) may be refunded when applicable.

10. Exchanges

If you would like a different size, color, finish, or style, please contact us.

Eligible exchange requests will be reviewed individually based on product availability.

11. Lost Packages

If your package is confirmed lost by the shipping carrier, we will provide either:

• A replacement product, or
• A full refund.

If tracking indicates successful delivery but the package cannot be located, we recommend first checking with neighbors, family members, or your local postal carrier before contacting us.

12. Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account.
• Contact your credit card company.
• Contact your bank, as processing times may vary.

If you still require assistance, please contact our support team.

13. Return Instructions

Before returning any item, please contact us to receive return authorization and shipping instructions.

Returns sent without prior authorization may experience delays in processing.

14. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us.

Golden Script

Website: https://goldenscript.store

Email: support@goldenscript.store

Phone: +1 604 816-2122

Business Address:
964 32nd Ave W
Vancouver, BC V5Z 2K2
Canada

15. Policy Updates

Golden Script reserves the right to modify this Return & Refund Policy at any time to reflect changes in our business practices, legal requirements, or operational procedures.

Any updates will become effective immediately upon publication on our website.

We encourage customers to review this page periodically to stay informed of any changes.

Thank you for choosing Golden Script. Your satisfaction is our highest priority, and we are committed to ensuring every purchase is backed by reliable service, transparent policies, and quality craftsmanship.